Return & Refund Policy

Return & Refund Policy

Effective Date: August 2, 2026

At JIYARA, customer satisfaction is important to us. We take great care to ensure that every product is thoroughly inspected before dispatch. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return only if:

1. You received a damaged product.
2. You received a defective product.
3. You received an incorrect product.
4. You received an item that is missing components or accessories (if applicable).

To be eligible for a return, the product must:

1. Be unused and unworn.
2. Be returned in its original packaging with all tags, labels, and accessories intact.
3. Not show signs of misuse, damage, or alteration after delivery.

2. Non-Returnable Items

For hygiene and quality reasons, the following items are not eligible for return unless they are damaged, defective, or incorrectly delivered:

1. Earrings
2. Products purchased during clearance or final sale
3. Gift cards
4. Customized or personalized jewellery
5. Products damaged due to improper handling or normal wear and tear

3. Return Request Timeline

A return request must be submitted within 48 hours of delivery.

Requests received after this period may not be accepted.

4. How to Request a Return

To initiate a return, please contact our Customer Support with:

1. Order Number
2. Your Name
3. Reason for the return
4. Clear photographs of:
5. the product,
6. the packaging, and
7. the shipping label (if applicable)

Our team will review your request and respond within 2 business days.

5. Return Approval

Once your request is approved:

1. We will arrange a reverse pickup where service is available.
2. If reverse pickup is unavailable, you may be asked to ship the product to the address provided by our support team.
3. If we ask you to self-ship an eligible return, we will reimburse reasonable shipping charges upon verification.

6. Inspection of Returned Products

After we receive the returned product, it will undergo a quality inspection.

JIYARA reserves the right to reject any return if:

1. the product has been used or worn,
2. the product is damaged due to customer handling,
3. the original packaging is missing,
4. tags or accessories are missing, or
5. the return does not meet the eligibility conditions stated in this policy.

7. Refunds

Once the returned product passes inspection, your refund will be initiated.

Refunds will be processed to the original payment method.

Estimated refund timelines:

1. UPI: 2–5 business days
2. Credit/Debit Card: 5–7 business days
3. Net Banking: 5–7 business days
4. Wallets: 2–5 business days

For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after collecting the required payment details.

8. Exchange Policy

Currently, JIYARA does not offer direct product exchanges.

If you wish to purchase another product, you may place a new order after your eligible refund has been processed.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, if eligible, you may request a return in accordance with this policy.

JIYARA reserves the right to cancel any order due to:

1. pricing or technical errors,
2. product unavailability,
3. suspected fraudulent activity, or
4. other unforeseen circumstances.

In such cases, any amount paid will be refunded in full.

10. Refund Exclusions

Refunds will not be provided for:

1. Change of mind
2. Incorrect size or personal preference
3. Minor variations in colour due to screen settings
4. Normal wear and tear
5. Damage caused by improper use or storage

11. Contact Us

For any return or refund-related queries, please contact:

JIYARA Customer Support

Website: https://jiyara.in

Email: support@jiyara.in

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)