Shipping Policy

Effective Date: August 2, 2026

At JIYARA, we are committed to delivering your jewellery safely, securely, and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are processed after successful payment confirmation.
Most orders are processed within 1–2 business days.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festive seasons, sales, or high-demand periods, processing may take slightly longer.

2. Delivery Timeline

Estimated delivery times after dispatch are:

Location Delhi NCR1–3 Business DaysMetro Cities2–5 Business DaysOther Cities3–7 Business DaysRemote & Rural Areas5–10 Business Days

These timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

3. Shipping Charges

Free Standard Shipping on prepaid orders above ₹499.
A shipping fee may apply to orders below the free shipping threshold.
Shipping charges (if applicable) will be displayed during checkout before payment.

4. Cash on Delivery (COD)

Cash on Delivery (COD) is available only for selected PIN codes and selected products. COD availability depends on your delivery location, the value of your order, and product eligibility.

The availability of COD will be displayed during checkout after you enter your delivery PIN code.

JIYARA reserves the right to enable or disable COD for any order, location, or product at its sole discretion without prior notice.

5. Order Tracking

Once your order is shipped, you will receive:

Order Dispatch Confirmation
Courier Tracking Number
Tracking Link via Email and/or SMS

You can also track your order by logging into your JIYARA account.

6. Delivery Attempts

Our courier partners will generally make multiple delivery attempts.

If delivery cannot be completed because:

the recipient is unavailable,
the address is incorrect or incomplete,
the package is refused,

the order may be returned to us. Re-shipping charges may apply.

7. Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

Recipient Name
House/Flat Number
Street
Landmark (if applicable)
City
State
PIN Code
Mobile Number

JIYARA is not responsible for delays caused by incorrect or incomplete address information.

8. Shipping Partners

We work with trusted logistics partners to ensure safe and timely delivery across India.

The courier partner may vary depending on your delivery location and service availability.

9. Damaged Package

If your package appears to be:

Torn
Opened
Tampered
Damaged

please do not accept the delivery. Inform the courier representative and contact JIYARA Customer Support within 24 hours of the delivery attempt.

If you have already accepted the package and discover damage, please contact us within 48 hours with clear photographs of:

the outer packaging,
the shipping label, and
the product.

10. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

Weather conditions
Natural disasters
Government restrictions
Courier network issues
Public holidays
Unexpected operational disruptions

We appreciate your patience and will assist you in tracking your shipment.

11. International Shipping

Currently, JIYARA ships only within India.

We plan to offer international shipping in the future.

12. Failed Delivery & Returned Orders

Orders returned to us due to:

incorrect address,
repeated failed delivery attempts,
refusal to accept delivery,

may be cancelled. Any eligible refund will be processed after deducting applicable shipping or handling charges, if any.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

JIYARA Customer Support

Website: https://jiyara.in

Email: support@jiyara.in

Business Hours: Monday to Saturday, 09:00 AM – 7:00 PM (IST)